Customer Support Representative

A well-established company in Athens is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

Details:

• Work model: Remote

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