Senior Customer Service representative

A Day in Your Life at MKS:
We are looking for a Senior Customer Service that will be managing end-to-end customer service processes for assigned customers and regions, covering order management, quotations, invoicing, returns, and complaint resolution. Key responsibilities include serving as the primary customer contact, coordinating cross-functional activities with internal stakeholders, managing intercompany purchasing and fulfilment processes, and maintaining accurate ERP and CRM data.

You Will Make an Impact By:

To expand the customer service of our European customer base we are now looking for an exceptional Customer Service Representative based in Romania who will:

• Autonomously process sales and service requests from initial customer contact until completion, including all documentation
• Create sales orders, RMA’s, quotes, shipments and invoices in our SAP ERP system
• Proactively monitor and update status of open sales orders and RMA’s
• Hold close contact to our service department and logistic center in Darmstadt, Germany
• Maintain supplier portals of selected customers
• Respond to all inquiries from customers, sales and other departments of MKS

Skills You Bring:

• Minimum of 5 years of experience in comparable customer service roles
• A demonstrated background and proven experience in the use of ERP/MRP Systems, preferably SAP
• Advanced level in the use Microsoft Office tools
• Fluent English is mandatory for this international role. German or French language skills would be considered an advantage
• Strong customer and service orientation with a professional and solution-focused approach.
• Self-driven, organized, and accountable work style with the ability to effectively manage priorities
• High degree of flexibility and adaptability in a dynamic international business environment

MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role