Customer Support Representative

We're recruiting a Customer Support Representative for a growing team in Athens, Greece.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Comfortable communicating in Brazilian Portuguese at a professional level
• Solid working English alongside your Brazilian Portuguese
• Fluent Brazilian Portuguese, written and spoken

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.