Japanese-speaking Customer Support Agent

Candidates must already be based in Greece and hold a valid work permit

About the Role

We are looking for a Japanese-speaking Customer Support Agent to join our client's international team.

This is a remote position based in Greece, ideal for a Japanese-speaking professional who is already living in Greece and is looking to develop their career in an international customer service environment.

You will be responsible for assisting Japanese-speaking customers, resolving their enquiries, and ensuring a professional and positive customer experience.

Key Responsibilities

• Provide professional customer support to Japanese-speaking customers via phone, email, chat, or other communication channels.
• Respond to customer enquiries accurately and efficiently.
• Understand customer needs and provide appropriate solutions.
• Handle complaints and customer issues with professionalism and empathy.
• Follow established customer service procedures and quality standards.
• Maintain accurate records of customer interactions in internal systems.
• Escalate complex issues to the relevant departments when necessary.
• Meet individual and team performance, quality, and customer satisfaction targets.
• Collaborate with colleagues in an international and multicultural environment.
• Maintain a high level of professionalism while working remotely.

Requirements

• Native or fluent Japanese, preferably at C2/native level.
• Good command of English, both written and spoken.
• Previous experience in customer service, customer support, hospitality, retail, contact centre, or a similar position is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and listening skills.
• Customer-oriented mindset and a positive attitude.
• Comfortable working with computers, online platforms, and digital tools.
• Ability to work independently in a remote environment.
• Good time-management and organisational skills.
• Must already be based in Greece.
• Must hold a valid Greek/EU work permit allowing employment in Greece.
• Reliable internet connection and a suitable home-working environment.
• Availability to work according to the required shift schedule.

What We Offer

• 100% remote position while based in Greece.
• Competitive salary package.
• Full-time employment.
• Paid training and onboarding.
• International and multicultural working environment.
• Professional development and career growth opportunities.
• Attractive benefits package, depending on the client.
• Opportunity to work with a global customer support team.

Important Information

Candidates must already be residing in Greece and have a valid work permit.

This position is remote from Greece, but candidates must be physically based in Greece to be eligible.

Relocation support is not available.

If you are a Japanese-speaking professional currently based in Greece and interested in a remote international customer support opportunity, we would be happy to receive your application.