IT & Software
Job Description
This position will be based on-site at an office location in Kallithea, Athens. Candidates are required to have end-user support knowledge and experience with common IT tools. There will also be a regular need to visit the client's other site in Koropi (a production facility) to ensure business continuity and provide backfill & on-call support when needed.
The role involves picking up and logging tickets related to end-user support, resolving issues either desk-side or remotely, and supporting global IT operations colleagues by serving as the local IT contact.
The team also acts as a local service desk and escalates incidents to other global support groups as needed to fulfill the requirements of the OSS contract.
In addition to OSS responsibilities, the technician will take part in annual IT Workplace Refresh Rollout projects, replacing models of laptops, PCs, iPads, and phones.
Key Responsibilities
- Proactively pick up, respond & own incidents and tasks in support queue. ServiceNow knowledge preferable;
- Correctly track incidents and calls timely and accurately. Working to specific SLAs;
- Lenovo PC (Desktops/Laptops) - Hardware and Software Troubleshooting;
- Hardware support experience required e.g., Printer/scanner setup, component replacement;
- Ability to resolve Windows 11 Operating System Errors;
- Proficient in Microsoft Office 365 Suite including Teams;
- Ability to support basic DEP Apple iPad and iPhone issues. InTune MDM knowledge preferable;
- Owning IT Workplace Refresh projects;
- Computer imaging;
- IMAC - Imaging & Desk Relocation;
- Basic Network troubleshooting skills and knowledge;
- Ability to perform accurate network patching and switch / network device installation in racks;
- Basic Knowledge of Microsoft Active Directory.
Person Specification
- Min. 3 Years experience in an IT Support Role;
- Candidates need to be flexible, efficient and able to work independently;
- Ownership of projects and be able to take responsibility to deliver them;
- Ability to communicate technical information to non-technical audiences;
- Strong sense of customer service and building customer relationships;
- Good organisational skills;
- Good attention to detail;
- Excellent Verbal and Written Communication Skills;
- Ability to multitask;
- ITIL Foundation Certification (recommended);
- Prior experience working in a manufacturing / production environment (desirable);
- Language skills: Proficiency in local language and a good level of English;
- Driving license.
What we offer:
- Competitive salary with 14 installments/year. The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.
- Special referral bonuses for recommending your friends;
- The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;
- Opportunities for professional development in a stable multinational environment;
- Exposure to an international environment as part of a multicultural team spread across Europe.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-ONSITE