Customer Service Agent- Online shop & Marketplace_Karcher Greece
PURPOSE OF THE ROLE
Customer Assistance and Orders Processing for consumers
TASKS & RESPONSIBILITIES
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Customer Assistance
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Information and Counselling about Retail products, Spare parts / accessories
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Issues resolution with transport with customer deliveries
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Customer Complaints and claims assistance
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Support between internal departments, Kärcher branches and customers
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Support to the external commercial Network
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Technical support to the customers
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Management support to the Logistic Department and the External Operator
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Reimbursements
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Reception and call center management
EXPERIENCE
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Desired 3 provable years of experience as a Customer Service agent
EDUCATION
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University degree, revolving around economics, business administration, logistics.
OTHER REQUIREMENTS
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IT knowledge, at a user level (Word, PowerPoint, Excel)
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English knowledge is mandatory
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SAP knowledge will be valuable
SKILLS
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Implication
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Pro-activity
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Organisational skills
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Customer oriented
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Team worker
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Analytic Skills and detail oriented
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Polyvalence
INTERNAL RELATIONS
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Commercial Department
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Logistic Department
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Marketing Department
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Technical Department
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Invoicing Department
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IT Department
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Kärcher branches
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Customers
COMPENSATION & BENEFITS
- Competitive compensation package
- Performance-based Bonus scheme
- Private medical & hospital insurance
- Voluntary pension plan