Customer Support Representative

We're working with an employer in Athens to fill a Customer Support Representative position for their Italian market.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

If you've read this far and you're curious, that's usually a good sign - apply.