Customer Support Representative

We're recruiting a Customer Support Representative for a growing team in Athens, Greece.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Fluent German, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable communicating in German at a professional level
• Some prior customer-facing experience is a plus, though not essential

Details:

• Work model: On-Site

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