Customer Support Representative

A German-speaking Customer Support Representative is needed for a team based in Athens, Greece.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Fluent German, written and spoken
• Some prior customer-facing experience is a plus, though not essential

Details:

• Work model: Remote

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.