Job Description
Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.
Role and responsibilities :
- Create and maintain technical documentation
- Provide technical subject matter expertise wherever required
- Ensure proper communication and quick resolution as a crisis manager.
- Timely escalation to SME’s/ Leads
- Plan and schedule Changes coordinating with different stakeholders.
- Perform Service Requests based on Standard Operating Procedures
- Service incidents and queries within the agreed service level
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents · Hardware troubleshooting & Vendor coordination
- OS hardening and patching based on security recommendations
- Software management
- Provide input for Weekly and monthly status reports
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members. · Work with project teams for activities such as new server build, OS upgrades, migrations etc
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Required skills:
Primary Skill: JBoss
Secondary Skill: Tomcat, Apache HTTP, IIS Expertise in JBoss Administration
· Expert support experience Application Server and Java/ J2EE applications across multiple test lifecycles and Prod environments.
· Expert level defining and modifying configuration in JBoss such as data sources, listener ports, transports, Plugin, Java Connection artifacts as per testing requirements.
· Expert level experience administering Apache Web Server. Creating apache start up scripts. Modifying apache configuration such as Document Root, Rewrite Rules and creating virtual hosts
· Strong experience installing and configuring JBoss, Tomact and IIS
· Experience integrating JBoss with web servers (apache) and databases (Oracle, MySQL)
· Expert level automating common tasks and writing scripts in Python, Ruby, Perl, Korn Shell. Writing scripts for clearing logs, monitoring server performance, Restarting JVMs, Supporting Distributed Date changes etc.
· Installation, configuration, and administration of IIS.
· Expert knowledge on IIS Security, Generate CSR, install certificates and binding the certs to respective websites.
· Comfortable working with IIS 6 and later - websites, virtual directories, application Pools etc · Experience in a Linux / UNIX / Windows distributed enterprise environment is required.
· Experience managing upgrading and patching Apache Tomcat deployments is required.
· Experience managing upgrading and patching other Middleware deployments is required.
· Experience managing Middleware related monitoring tools, including, New Relic, Wily and DT,Splunk
· Experience managing Middleware security, including participation in security-based audits.
· Experience installing, configuring, performance tuning and troubleshooting Middleware software is highly desirable. Additional knowledge in other domains such as Storage, Backup, Database and network.
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Process & Tools
· Understanding & adherence to ITIL processes
· Exposure in ITSM Ticketing and Monitoring tools
· Capacity management tools
Behavioral Skill:
· Good Written & Verbal Communication Skills
· Collaborative Working · Presentation Skills
· Highly dynamic in terms of managing workloads and working under pressure.
· Experience in handling global customers
Nice to have:
- Certification in JBoss Administration
- Knowledge in other domains such as Storage, Backup, Database and Network
- ITIL Certification
- Managing & Mentoring Teams
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Benefits:
• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.