Securitate / Pază
Description
Location: (Vienna, Austria)
Working hours: Full-time
With our unified SaaS platform deltaconX, we simplify regulatory compliance, to streamline transaction reporting processes. Since the market launch in 2013, we have been committed to helping businesses meet evolving regulatory demands efficiently.
Our platform is a one stop shop for our clients to be compliant with key regulations like EMIR, MiFIR, SFTR, FinfraG, MAS, USDF, ASIC, HKMA, REMIT and many more. As we continue to grow through our Go-Global initiative and strategic partnerships, we are looking for talented individuals to join us in shaping the future of regulatory compliance and delivering innovative solutions to our clients.
As a Solution Expert, you will play an important role in helping our clients successfully implement and operate the deltaconX platform. Acting as the link between our customers, Service Desk, Product Management, and Development, you will support complex functional topics, contribute to solution design, and help ensure knowledge is effectively shared across the organization.
Rather than focusing on day-to-day operational support, you will work on more complex customer scenarios, support solution delivery, and contribute to the continuous improvement of our platform and internal processes.
This role involves regular collaboration with customers and partners and requires travel of up to 50% to support workshops, solution design sessions, implementations, onboarding activities, and other customer-facing engagements.
Location: (Vienna, Austria)
Working hours: Full-time
With our unified SaaS platform deltaconX, we simplify regulatory compliance, to streamline transaction reporting processes. Since the market launch in 2013, we have been committed to helping businesses meet evolving regulatory demands efficiently.
Our platform is a one stop shop for our clients to be compliant with key regulations like EMIR, MiFIR, SFTR, FinfraG, MAS, USDF, ASIC, HKMA, REMIT and many more. As we continue to grow through our Go-Global initiative and strategic partnerships, we are looking for talented individuals to join us in shaping the future of regulatory compliance and delivering innovative solutions to our clients.
As a Solution Expert, you will play an important role in helping our clients successfully implement and operate the deltaconX platform. Acting as the link between our customers, Service Desk, Product Management, and Development, you will support complex functional topics, contribute to solution design, and help ensure knowledge is effectively shared across the organization.
Rather than focusing on day-to-day operational support, you will work on more complex customer scenarios, support solution delivery, and contribute to the continuous improvement of our platform and internal processes.
This role involves regular collaboration with customers and partners and requires travel of up to 50% to support workshops, solution design sessions, implementations, onboarding activities, and other customer-facing engagements.
Requirements
- Support the resolution of complex customer scenarios involving regulatory and functional requirements.
- Assist Product Management in clarifying business requirements and validating solution approaches
- Work closely with Solution Delivery, Product Management, Development, and the Service Desk during customer implementations and complex projects.
- Provide guidance on platform functionality and regulatory reporting processes.
- Support the creation and maintenance of internal documentation, implementation guides, and knowledge articles.
- Help identify recurring customer questions and contribute to improving internal knowledge sharing.
- Provide guidance to the Service Desk on complex functional topics without taking ownership of daily operational support.
- Act as an escalation point for complex functional, regulatory, and application-specific topics with business impact.
- Collaborate with Product Management on regulatory changes, schema updates, and product enhancements.
- Work closely with Development to ensure business requirements are clearly understood and implemented.
- Identify recurring customer challenges and propose improvements to products, processes, or documentation.
- Translate customer feedback into actionable recommendations for Product Management and Engineering.
- Support post-implementation reviews and contribute to continuous improvement initiatives.
- Support the definition of internal and external data quality validation procedures during customer onboarding and go-live activities.
- Travel to customer locations (up to 50%) to support workshops, implementations, onboarding activities, and solution delivery.